Leah Suttle

Resume:

OBJECTIVE

To work in an environment that is challenging and fast paced a place where there are multiple opportunities to learn new and interesting skills.

PROFESSIONAL HISTORY

Freelance Graphic Designer
5/04 - Present
Design various creative pieces for companies & individuals
Client contact via phone and face-to-face

Nextel - 6mo contract
3/05 - 8/05
Help desk/Tech support via phone
Work customer tickets received from customer care
Use programs to check for site or phone problems
Contact customers via phone with resolution to issue
Work closely w/ Network Engineer staff

Disney - 4mo contract
11/04 - 3/05
Help desk/Tech support via phone
Assist callers w/ Hardware or Software problems
Forward work tickets to various departments
Work closely w/ IT staff and managers

Everybody's Business Etc.
5/04 – 11/04
Client contact via phone and on-site
Design Ads for multi area publication
Pre-flight files for print production
Manage multiple tasks, & meet deadlines
Multi-task and Detail oriented

Amicus Holdings Inc.
10/99 - 3/02
Help Desk/Tech support via phone and on-site
Trouble shooting w/ a focus on root cause analysis
Maintained signature card & POA database
Assisted in the development of new projects
Acted as liaison between staff & vendors via phone
Worked w/ operations & contact center mgmt team
Point of escalation for the help desk team & other depts
Assisted supervisors & manager as interim supervisor
Define the impact projects to the back office/call center

SunTrust Bankcard, NA
8/98 - 10/99
Customer service, Help Desk/Tech support via phone
Reviewed and completed work for 35+ reps
Assisted in training of new employees
Co-chairman of Morale, Welfare, Recreation comm.

First USA, NA
9/97 - 8/98
Customer service provided via phone
Processed paperwork for 20+ representatives
Assisted in intermediate training of new employees

DESIGN EXPERIENCE

M&S Publishing
Layout pages for multiple real estate publications in InDesign/Quark
Design page templates and advertisements for realtors and various other companies
Ad design, Brochures, Flyers, Bus. Cards, etc.

Advocate Publishing & The Barbourville Mountain Advocate
Ad design, Magazine Layouts, Brochures, Flyers, Menus, etc.
Layout newspaper pages in Quark, Copy Editing/Proofing, etc.

Insurance Services of Central Florida
Brand design including: Logo, Bus. Card, Letterhead, Bus. Envelope, Full Color and 2 color PMS Advertisements, Core Products Brochure, Announcements, etc.

Everybody's Business Etc.
Logo and ad design, Copy Editing/Proofing, Publishing
Typing Speed 80wpm and 10 key by touch

Circosta's Italian Ristorante
Logo, menu, bus. card, ad design

TECHNICAL SKILLS

Mac and PC platforms
Adobe Photoshop 7-CS2, Illustrator 10-CS2, Image Ready 7-CS2, InDesign CS-CS2
Corel Draw 11
Quark Xpress 4-6
Adobe PageMaker 7
Macromedia Flash MX, Dreamweaver MX
Basic Web Design & HTML coding
Microsoft Word, Excel, PowerPoint, Outlook, Access
Mac OS 9-X (Panther & Tiger)
Windows NT, 95, 98, ME, 2000, XP

EDUCATION

Valencia Community College - 6/02 - 8/04
A.S. - Graphic Design - 8/04
Graphic Design Support - tech. cert. - 12/03
Graphic Design Production - tech. cert.- 5/04

AFFILIATIONS

Valencia Community College
Phi Theta Kappa - AGO chapter - 2003 - Present
Graphic Design Group - 2002 - 2004